terms and conditions & privacy policy

Terms and Conditions

Introduction

Welcome to the website of Metro Columbia Locksmith. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.

Use of Website

This website is provided for informational purposes only. The content on this site is intended to describe the locksmith services offered by Metro Columbia Locksmith and to allow users to contact us for inquiries or service requests. You agree to use this website lawfully and not in any way that may harm, disrupt, or interfere with the website, its functionality, or other users.

Services and Information

All information provided on this website is general in nature and does not constitute a binding agreement, quote, or guarantee. Any locksmith service—including but not limited to general locksmith services, car lockouts, house lockouts, commercial lockouts, and vehicle key services—is subject to a separate written or verbal agreement based on availability, location, and an assessment of the situation on site or over the phone. Service details, pricing, arrival times, and timelines are confirmed only after direct consultation.

Estimates and Pricing

Any pricing shown or discussed through this website, email, phone, or text is an estimate only and may change based on factors such as lock type, vehicle make/model, door condition, after-hours service, complexity of the job, parts required, and time on site. Final pricing is confirmed before work begins whenever possible.

No Guarantees

While we make reasonable efforts to ensure the accuracy and availability of the information on this website, Metro Columbia Locksmith makes no warranties or representations regarding the completeness, accuracy, or reliability of the content. Service offerings, coverage areas, and availability may change without notice. Results may vary depending on the condition of the lock, key, door, vehicle, or security hardware, and recommendations are made on a case-by-case basis.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Metro Columbia Locksmith unless otherwise stated. You may not reproduce, distribute, modify, or use any content without prior written consent.

Limitation of Liability

Metro Columbia Locksmith shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website or reliance on its content. Use of this website is at your own risk. To the maximum extent permitted by law, Metro Columbia Locksmith is not responsible for delays caused by traffic, weather, incorrect information provided by the customer, access restrictions, or other circumstances beyond our control.

Third Party Links

This website may contain links to third-party websites for convenience. Metro Columbia Locksmith is not responsible for the content, policies, or practices of any third-party sites.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Contact Information

If you have questions about these Terms and Conditions, please contact:

Metro Columbia Locksmith

Columbia, SC

Phone: (843) 614-1938

Email: [email protected]

Privacy Policy

Introduction

Metro Columbia Locksmith respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website and through communications with our business.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address/location, details about your lockout or locksmith request, vehicle information (make/model/year) when relevant, and any other information submitted through contact forms, phone calls, text messages, or email. We may also collect non-personal information such as browser type, device information, approximate location, and website usage data.

How We Use Your Information

The information we collect is used solely to:

Respond to inquiries and schedule locksmith service

Provide estimates and communicate about locksmith services (including general locksmith work, car lockouts, house lockouts, commercial lockouts, and vehicle key services)

Send appointment confirmations, service updates, and related communications

Send promotional messages only if you have opted in

Improve website performance, customer service, and user experience

Fulfill any other purpose for which you provided the information

We do not sell, rent, or trade your personal information to third parties.

SMS/Text Messaging

If you opt in to receive text messages, we may send service updates, appointment confirmations, and other related communications. Message and data rates may apply depending on your carrier. You can opt out at any time by replying STOP, and you can request help by replying HELP.

Cookies and Tracking

This website may use cookies or similar technologies to improve functionality and analyze traffic. You can choose to disable cookies through your browser settings, though doing so may affect certain website features.

Information Sharing

We do not share personal information with third parties except where required by law or as necessary to operate our business, such as working with trusted service providers for website hosting, analytics, call tracking, scheduling, or communication tools. Where used, these providers are expected to handle information under appropriate confidentiality and security practices.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to reasonable requests in a timely manner. You may also opt out of marketing communications at any time by using the unsubscribe instructions provided in messages or by contacting us.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Metro Columbia Locksmith

Columbia, SC

Phone: (843) 614-1938

Email: [email protected]